Privacy Policy

This policy explains what Pipeflow collects, why we collect it, and what we do with it. It applies to the Pipeflow marketing site and to the Pipeflow application at app.pipeflowhub.com.

What we collect

• Account details you give us: name, email address, brokerage or team, and billing information.
• Mailbox content you connect: messages, attachments and contact details from Gmail or Outlook, used to create and update your CRM records.
• CRM data you create: contacts, deals, listings, tasks, commissions and split sheets.
• Voice input you submit to the assistant, used to interpret and propose an update.
• Technical data: log entries, device and browser information, and usage events needed to run and secure the service.

Why we use it

• To provide the service: reading your inbox, maintaining your pipeline and calculating commissions.
• To enforce permissions so each person sees only what their role allows.
• To support you when you contact us and to send service notices.
• To bill you and meet our legal and tax obligations.
• To detect, investigate and prevent abuse or security incidents.

What we never do

We do not sell your data. We do not share your contacts or deals with other customers. We do not use your mailbox content to advertise to you or to anyone else.

Mailbox access

Mailbox access is granted by you and can be revoked by you at any time, either in Pipeflow or from your Google or Microsoft account. When you revoke it, we stop reading new mail immediately. Records already created in your CRM remain yours and stay in your account until you delete them.

Processors

We use a small number of vendors to host infrastructure, process payments, send email and run the AI features that read mail and interpret voice input. Each is bound by contract to process data only on our instructions.

Retention

We keep your account data while your subscription is active. After cancellation we retain it for a limited wind-down period so you can export or reactivate, then delete it. Records we must keep for accounting or legal reasons are retained for the required period.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it. Where the law gives you the right to object to or restrict processing, you can exercise that too. Write to support@pipeflowhub.com and we will respond within 30 days.

Changes

If we change this policy materially we will tell you by email or in the application before the change takes effect.